Customer Service

Shipping and Returns 

DOMESTIC SHIPPING
FREE SHIPPING ON ORDERS OVER $39

All domestic orders going to residential and business addresses are shipped within 2 business days. Free shipping on all U.S. orders over $39 (applies to addresses in the continental U.S. as well as APO, FPO and all U.S. Military addresses). $5.95 flat-rate shipping for all other domestic orders, including APO, FPO and all U.S. Military addresses.

INTERNATIONAL SHIPPING
FLAT RATE SHIPPING ON INTERNATIONAL ORDERS

International orders are shipped within 2 business days via USPS or UPS. Orders being shipped to Canada are sent via FedEx. Please note: Any additional fees charged by the carrier (including import duties, taxes and fees) must be paid by the customer.
Canada and Mexico: $24
Europe: $45
Australia, New Zealand, Russia and Asia: $75

RETURNS

Returns accepted within 30 days of invoice date as long as there’s at least 80% of the product remaining.

RETURN INSTRUCTIONS:

Please email contact@brancamen.com in advance for a return authorization.
Ship package with return authorization number included. Branca Men, LLC does not pay return shipping.

Return Address: Return Address will be provided when the return authorization is complete.

EXCHANGES
DAMAGED OR MISSING PRODUCTS

Please contact us immediately at contact@brancamen.com if you receive a damaged product (broken bottle, tube or closure), or if you are missing an item in your order. We will either track your package or replace the damaged items at our expense. For exchanges, all damaged items must be sent to our offices for a new unit.